This Privacy Policy explains how we collect, store, use, transfer and disclose your personal information. By using our website, you agree to the processing of your Personal Information in accordance with this Privacy Policy. We may change this Privacy Policy from time to time. Any changes to our Privacy Policy will be posted on our website and will become effective on the date of posting.
- Personal data we may collect
1.1.Contact information like your name, email, phone number, company name, VAT number, ID number and physical address.
1.2. Usage data that includes how you use our website, and will help us improve your online experience.
1.3. Payment details for purchases, and we use secure services to process these transactions. - How we use your personal data
We use the information we collect and receive for the following general purposes:
2.1. to provide you with information, products or services you request from us;
2.2. to deliver the goods or services to you;
2.3. to communicate with you;
2.4. to provide you with support; and
2.5. to send newsletters to our subscribers, if you have signed up for our newsletters. You can unsubscribe by clicking the unsubscribe link at the bottom of the email or by contacting us. - Cookies and other analytics
Like many apps, we use cookies and similar technologies to collect additional data and to improve our goods or services. These technologies use small data files that are transferred to your mobile device. If you return to an application, it shows that it is a repeat visit. - Data retention and security
Personal information will be retained only for as long as is necessary for the purposes set out in this privacy policy or to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy and in accordance with the terms of the Protection of Personal Information Act, 2013 (POPIA). We are committed to protecting the security of your personal information. We use different security measures, including technology and strict procedures, to keep your personal information safe. We do our best to protect your personal information, but we cannot guarantee the absolute security of your personal information. - How we share your personal information
5.1.We may share information under certain circumstances:
5.1.1. for legal and regulatory compliance of applicable law, regulation, legal process, or governmental request;
5.1.2. for debt collecting purposes or debt recovery;
5.1.3. to enforce applicable terms of use and terms and conditions (including but not limited to this Privacy Policy), including investigation of potential violations thereof;
5.1.4. to detect, prevent, or otherwise address illegal or suspected illegal activities, security or technical issues;
5.1.5. to protect against harm to the rights, property or safety of us, our users or the public as required or permitted by law, for example for the purposes of fraud protection and where applicable credit risk reduction;
5.2. We may also share your information with partner organisations, so they can contact you about their products and services, but we will only do this with your consent.
5.3. We may disclose your personal information to employees, or third parties contracted or employed by YourOnline to provide services for or to YourOnline. - Your rights
6.1. You have the right to request that we not contact you for marketing purposes. You may exercise this right at any time by using any of the various "opt-out" options that we will always provide to you when we communicate with you. We will not send you marketing messages if you ask us not to, but we will still need to send you service-related information.
6.2. You have the right to ask us to update, correct or delete any out-of-date or incorrect personal information we hold about you;
6.3. It can take us up to 21 days to respond to your request because there are procedures that we must follow. Sometimes, we may ask you for proof of your identity or a valid proof of residence. - Contact us
If you have any concerns regarding the use of your information, please contact us at orders@youronlinestore.co.za
