- Payments
- Payment methods accepted at YourOnline are Direct Bank Transfer or via an authorised payment method (listed below). We do not accept American Express and Diners cards.
- Payment for online purchases may be made by direct bank transfer, or credit card (Visa or Mastercard only) as processed via the Net Cash portal.
- Online credit card transactions will be acquired for YourOnline via Net Cash who are the approved payment gateway for FNB of South Africa. NetCash uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no credit card details are stored on the website. Users may go to the NetCash to view their security certificate and security policy.
- Customer details will be stored by YourOnline separately from card details, which are entered by the client on NetCash secure site.
- The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
- In the event of non-payment, YourOnline reserves the right to claim compensation for all costs incurred in the preparation of fulfilment of the confirmed order and any costs incurred in the recovery of outstanding monies.
- Financed purchases require a letter of confirmation from the finance company of the finance facility being available.
- For further information and help regarding our online shopping process please email orders@youronline.co.za
- Delivery times
- Whilst every effort will be made to ensure that your order is ready for collection/delivery as soon as possible, our large range of products makes it difficult to guarantee exact times. Please allow 1 to 14 working days from the date of order confirmation.
- We rely on information supplied by importers, shipping agencies and couriers and cannot be held responsible for late delivery, for reasons beyond our control.
- Should you require a more accurate delivery time on your purchase, please call us on (086) 126 6799 or email us at orders@youronlinestore.co.za
| Time of Order | Leave Digicape | Cape Town | Main Centres | Regional Areas | Remote Areas |
|---|
| Weekday before 2pm | Day of Order | 1 Day | 2 Days | 3 to 4 Days | 4 to 5 Days |
| Weekdays after 2pm | Following Day | 2 Days | 2 Days | 3 to 4 Days | 4 to 5 Days |
| Weekend | Monday | 2 Days | 2 Days | 3 to 4 Days | 4 to 5 Days |
- In-Store Collection
- When collecting goods in-store, please present valid proof of identity. The proof of identity provided must be original, acceptable, and current to ensure the security of your order and protects against unauthorized pickups.
- Acceptable forms of identification include government-issued photo identification (a driver's license, passport, or national ID card) and any other identification documents explicitly mentioned during the purchase process.
- Please note that presenting a photocopy, digital copy, or any altered form of identification will not be accepted for in-store collection.
- By proceeding with the in-store collection option, you acknowledge and agree to comply with this proof of identity requirement.
