Shipping & Payment Info

Payments
Payment methods accepted at YourOnline are Direct Bank Transfer or via an authorised payment method (listed below). We do not accept American Express and Diners cards.
Payment for online purchases may be made by direct bank transfer, or credit card (Visa or Mastercard only) as processed via the Net Cash portal.
1. Online credit card transactions will be acquired for YourOnline via Net Cash who are the approved payment gateway for FNB of South Africa. NetCash uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no credit card details are stored on the website. Users may go to the NetCash to view their security certificate and security policy.
Customer details will be stored by YourOnline separately from card details, which are entered by the client on NetCash secure site.
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
In the event of non-payment, YourOnline reserves the right to claim compensation for all costs incurred in the preparation of fulfilment of the confirmed order and any costs incurred in the recovery of outstanding monies.
Financed purchases require a letter of confirmation from the finance company of the finance facility being available.
For further information and help regarding our online shopping process please email orders@youronline.co.za

Delivery times
1. Whilst every effort will be made to ensure that your order is ready for delivery as soon as possible, our large range of products makes it difficult to guarantee exact times. Please allow 1 to 5 working days from the date of order confirmation. ( This all depends if the stock is coming from the warehouses in CPT, JHB or DBN ). Special & Custom order from overseas will have a different Lead time. ( You will be updated during this process. )
2. We rely on information supplied by importers, shipping agencies and couriers and cannot be held responsible for late delivery, for reasons beyond our control.
3. Should you require a more accurate delivery time on your purchase, please call us on (086) 126 6799 or email us at orders@youronlinestore.co.za.
We advise that the proof of payment for EFT orders be emailed to orders@youronlinestore.co.za to avoid delays in order processing.

If you looking for something that's not in our store please feel free to Whatsapp Us, it might be on our Price List.